A family firm, deliberately so

How we work

AG-COPRO is an independent firm based at 31 rue d’Arras in Saint-Omer. We practise three complementary professions: syndic de copropriété (block management), rental management and property asset management.

Our conviction is simple: every building is different and needs following personally. That sounds obvious, but it sits badly with an industrial model where one manager covers forty buildings and all contact goes through a call centre.

With AG-COPRO you stop being a lot number. Your satisfaction is our advertising — we have no sales department, and we grow through word of mouth and recommendations from councils of owners.

For owners living abroad

A significant share of the owners we act for live in the United Kingdom or Belgium, particularly around Le Touquet and the coast. We correspond in English, we explain how French copropriété differs from UK leasehold, and we make sure you can take part in decisions without crossing the Channel — by proxy, by postal vote, or by video link where the building allows it.

Statutory documents are issued in French, as the law requires. We talk them through with you rather than leaving you with a PDF you cannot act on.

Transparency, forward planning, independence

Transparency. We work closely with the council of owners for economical management. That means real control over service charges, not just a budget presented once a year.

Forward planning. We build a schedule of major works with you, so costs are anticipated and there are no last-minute surprises. A roof does not deteriorate overnight; it should be planned over several years.

Independence. From builders, banks, insurers and developers alike. No conflict of interest shapes our recommendations.

Availability

Our phone line is open from 9am to 12pm, Monday to Friday, on +33 9 83 40 44 55 — French time, one hour ahead of the UK. Outside that window, reach us by email at contact@ag-copro.com: it is the surest way to get hold of us, and we answer as quickly as we can.

This is a deliberate choice. Concentrating calls into a set window lets us spend the rest of the day on files, building visits and works supervision instead of being interrupted all day long. A written enquiry is dealt with more carefully than a call squeezed between two appointments, and it leaves a useful record for everyone.

For general meetings we make ourselves available outside office hours: a meeting held in the middle of a working day automatically excludes part of the ownership.